I was here on June 14-18, the reception asked for paying the deposit and said it will refund back in between 8-10 working days after checking out. I paid with my debt card and was waiting for two weeks to get my refund. Turned out they said I will need to provide some information about my card in order to get the refund which I wasn’t informed by the reception at all. I had to call to ask for the refund myself and I received an email explaining the issue and promised that the hotel will send the refund back as soon as possible. Now it’s been already a month, and I didn’t get any email nor the refund. Do not stay here, because the duty manager is not doing his/her duty, and the room was ok but definitely overpriced, you could get so many better hotel in London.

Fantastic facilities, hotel and service! My fiance booked this hotel as a birthday treat. I was wished a personal happy birthday at reception, and and was treated to a delicious birthday treat in my room. The staff could not do anymore, and were very welcoming, accommodating and made me feel very special. The reception staff were exceptional! Thank you for making this a wonderful stay!

The rooms were BIG, furnishings expensive, bathrooms clean, service people other than the reception, concierge and the restaurant manager, arrogant and non freindly. The hotel was quiet and dark in the night time near spooky, Breakfast was pre plated and tasted Bland, but if you are travelling for business to the Canary wharf, and have nothing other than business on your mind, then this address is the best that you can get. The hotel seriously needs to re consider its Chef, and request their staff to be atleast polite, if not hospitable. But honestly if you are a business traveller and can afford the rate, it cannot get better than this.

Please AVOID this hotel if you do not want to be SCAMMED. this hotel is very scammy, the staff can’t even explain the policies and have to keep asking the manager. The refundable deposit is £150 per night and they will find every excuse to not give it back. We got charged £250 for our dog accident which is understandable but still a lot to clean up after dog mess. On the pet policy it said they can clean accidents and to call straight away which we did. But the cleaners didn’t do anything about it. And why are they charging £150 per night that’s a lot no luxury hotel does this. Also there is a mini bar fee of £112 which you wont get back from the “damage” deposit. They don’t mention the mini bar cost and they said the £150 per night is only for damage. They say it’s fully refundable but take off lots of costs from it. They should’ve mentioned everything or had a policy on arrival. The manager was very rude aswell they don’t state anything on the website just keep adding charges because they don’t want to give money back. The hotel was very expensive anyway, we thought the mini bar was included as it was in the fridge. They should’ve mentioned the costs, £150 per night and everything else on their website. They can’t even explain their own policies so how are we meant to understand.

Came here with my husband for our honey moon. BIG MISTAKE. Hotel is unclean. Hotel charges for mini bar £112 and serves alcohol in the mini bar without telling you I’m a recovering alcoholic and saw it in the mini bar immediately told them to get rid of it and they said they’ll get rid of it but I’ll still be charged 112 for a “ requested mini bar” I DID NOT REQUEST IT. Hotel food is disgusting and expensive and uncooked I’ve tried everything on the menue not one thing is good. Hotel takes deposit and doesn’t refund it avoids this place!!!!!